Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether an individual or a legal entity, hereinafter "Partner," "you," or "your") and Ular28 ("Company," "we," "our," or "us"). By accessing our website, registering an account, or using any of our services, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not accept these Terms and may not use the services.

These Terms are supplemented by our Privacy Policy, which is incorporated herein by reference.

2. Description of Services

Ular28 provides a business-to-business (B2B) white-label iGaming Software-as-a-Service platform that includes:

• Managed Infrastructure: Dedicated servers, database instances, Redis caching, and reverse proxy for each Partner brand.
• Web Application: Fully branded, mobile-responsive player-facing website with configurable themes, SEO, and content management.
• Game Aggregation: Integration with licensed third-party game content providers offering slots, live casino, sports betting, fishing games, e-sports, crash games, and lottery (togel) products.
• Payment Processing: Integration with multiple payment gateways supporting local bank transfers, e-wallets, and cryptocurrency deposits/withdrawals.
• Operator Backoffice: Administrative dashboard for player management, financial reporting, bonus configuration, game catalog management, and revenue analytics.
• Bonus Engine: Configurable promotion system including welcome bonuses, deposit matches, cashback, referral rewards, and wagering requirements.
• Technical Operations: Automated provisioning, CI/CD deployment, health monitoring, security patching, and 24/7 infrastructure management.

We reserve the right to modify, enhance, or discontinue any feature of the Platform with reasonable notice to Partners.

3. Eligibility & Partner Requirements

To become a Partner, you must meet the following requirements:

3.1 Legal Requirements

• Be a legally registered business entity in your jurisdiction of operation.
• Hold or be in the process of obtaining all required licenses, permits, and regulatory approvals to operate an online gaming business in your target markets.
• Have a designated compliance officer or responsible person for regulatory matters.
• Be at least 18 years of age (or the legal age of majority in your jurisdiction) if registering as an individual.

3.2 Financial Requirements

• Pay the applicable one-time setup fee for your chosen partnership tier.
• Maintain a minimum operational deposit as specified in your partnership agreement.
• Provide valid banking details for settlement processing.
• Demonstrate sufficient financial capacity to operate an iGaming brand.

3.3 Technical Requirements

• Own or have authorized use of the domain name(s) for your brand.
• Provide accurate DNS configuration as instructed during onboarding.
• Maintain a valid email address for operational communications.

3.4 Compliance Requirements

• Implement age verification mechanisms to prevent minors from accessing your platform.
• Provide responsible gambling tools including self-exclusion, deposit limits, and session time limits.
• Comply with anti-money laundering (AML) and know-your-customer (KYC) regulations applicable in your operating jurisdictions.
• Not operate in jurisdictions where online gaming is explicitly prohibited.

4. Account Registration & Security

• You must provide accurate, current, and complete information during registration.
• You are responsible for maintaining the confidentiality of your account credentials, API keys, and SSH keys.
• You must immediately notify us of any unauthorized use of your account or security breach.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.
• You are solely responsible for all activities conducted through your account.

5. Partnership Tiers & Fees

5.1 Tier Structure

5.2 Tier Changes

Partners may upgrade their tier at any time by paying the difference in setup fees and the new monthly rate. Downgrades take effect at the next billing cycle and may result in feature restrictions.

6. Payment Terms & Billing

6.1 Setup Fees

One-time setup fees are non-refundable and due upon execution of the partnership agreement. Service provisioning begins after payment confirmation.

6.2 Monthly Fees

All partnership tiers include 3 months free maintenance from the date of activation. During this period, no monthly platform fees are charged.

After the free period, monthly platform fees start from $280/month and cover server infrastructure, maintenance, security updates, and platform operations. Fees are billed in advance on the first business day of each calendar month. Payment is due within 7 days of invoice date. Actual monthly fees may vary based on resource usage and additional services.

6.3 Revenue Share (GGR)

In addition to fixed fees, Ular28 receives a percentage of Gross Gaming Revenue (GGR) generated by the Partner's brand. The GGR share rate depends on your partnership tier:

GGR is calculated as: Total Bets − Total Wins − Bonuses − Provider Fees. Settlements are processed weekly (every Monday for the prior week's activity).

6.4 Late Payment

Accounts with overdue payments exceeding 14 days may be suspended. A late fee of 1.5% per month (or the maximum permitted by law) applies to overdue balances. Services will be restored within 24 hours of payment.

6.5 Taxes

All fees are exclusive of taxes. Partners are responsible for any applicable taxes, duties, or levies in their jurisdiction.

7. Partner Obligations

As a Partner, you agree to:

7.1 Regulatory Compliance

• Operate your brand in compliance with all applicable laws and regulations in your target jurisdictions.
• Obtain and maintain all necessary gaming licenses, permits, and approvals.
• Implement and enforce responsible gambling policies including self-exclusion programs, deposit limits, and session time reminders.
• Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks on your players as required by applicable law.
• Prevent access by minors through appropriate age verification measures.

7.2 Content & Brand Management

• Ensure all brand content, marketing materials, and communications are truthful, not misleading, and comply with advertising standards.
• Not use the Platform to host, distribute, or promote illegal, harmful, defamatory, or offensive content.
• Clearly display terms and conditions, responsible gambling information, and licensing details on your branded platform.

7.3 Operational Responsibilities

• Respond to player inquiries and complaints in a timely manner.
• Process player withdrawals within the timeframes stated in your platform's terms.
• Maintain adequate operational funds to cover player withdrawals and pending settlements.
• Cooperate with Ular28 on technical maintenance, security updates, and incident response.

7.4 Prohibited Activities

Partners must not:

• Reverse engineer, decompile, or attempt to extract the source code of the Platform.
• Use the Platform to facilitate money laundering, fraud, or any illegal activity.
• Sublicense, resell, or redistribute the Platform without written authorization.
• Interfere with the Platform's operation, security, or performance.
• Misrepresent the nature or capabilities of the Platform to third parties.
• Use automated systems to scrape, mine, or extract data from the Platform beyond authorized API usage.

8. Platform Usage & Restrictions

8.1 Acceptable Use

The Platform is provided exclusively for the purpose of operating a white-label iGaming brand. Any use beyond this scope requires prior written approval from Ular28.

8.2 Rate Limits & Fair Usage

API calls, player connections, and server resources are subject to fair usage policies. Specific limits are documented in your partnership tier. Exceeding these limits may result in throttling, temporary suspension, or a request to upgrade your tier.

8.3 Modifications

Partners may customize their brand's appearance, content, and configuration through the provided backoffice interface. Direct server access, code modifications, or infrastructure changes require coordination with Ular28's technical team.

9. Intellectual Property

9.1 Platform IP

The Platform, including its source code, architecture, design, documentation, and all related intellectual property, is and remains the exclusive property of Ular28. Your partnership grants a limited, non-exclusive, non-transferable license to use the Platform for the duration of your agreement.

9.2 Partner IP

You retain ownership of your brand name, logos, domain names, marketing content, and player data. By uploading content to the Platform, you grant Ular28 a limited license to host, display, and distribute such content solely for the purpose of providing the services.

9.3 Third-Party IP

Game content, payment gateway interfaces, and other third-party integrations remain the intellectual property of their respective owners. Use of such content is governed by the applicable third-party license agreements.

9.4 Feedback

Any suggestions, ideas, or feedback you provide regarding the Platform may be used by Ular28 without obligation or compensation to you.

10. Data Processing & Privacy

Our collection and use of personal data is governed by our Privacy Policy.

• Partner as Data Controller: For End User (player) data, you are the Data Controller. You are responsible for obtaining appropriate consent, maintaining privacy policies, and fulfilling data subject requests.
• Ular28 as Data Processor: We process End User data on your behalf and in accordance with your instructions, subject to the Data Processing Agreement (DPA) included in your partnership agreement.
• Data Isolation: Each Partner's data is stored in an isolated environment. We do not share, co-mingle, or use one Partner's data for the benefit of another Partner.
• Data Portability: Upon termination, you may request an export of your data in standard formats (JSON, CSV, SQL dump) within 30 days.
• Breach Notification: We will notify you within 72 hours of discovering any data breach that may affect your data or your players' data.

11. Service Level Agreement

11.1 Uptime Commitment

11.2 Exclusions

The uptime SLA does not cover downtime caused by:

• Scheduled maintenance (announced at least 48 hours in advance)
• Force majeure events (natural disasters, wars, pandemics)
• Third-party service outages (game providers, payment gateways, DNS providers)
• Actions or omissions by the Partner (misconfiguration, DDoS attacks originating from the Partner's activities)
• Internet connectivity issues beyond our network

11.3 Service Credits

If we fail to meet the uptime SLA, you are entitled to service credits applied to your next monthly invoice:

• 99.0% – 99.5%: 10% credit of monthly fee
• 95.0% – 99.0%: 25% credit of monthly fee
• Below 95.0%: 50% credit of monthly fee

Service credits are the sole remedy for SLA breaches and must be claimed within 30 days of the incident.

12. Limitation of Liability

12.1 Maximum Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ULAR28'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

12.2 Exclusion of Damages

IN NO EVENT SHALL ULAR28 BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of revenue, profits, or business
• Loss of data or data corruption
• Business interruption or reputational damage
• Cost of substitute services

REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12.3 Disclaimer of Warranties

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

13. Indemnification

You agree to indemnify, defend, and hold harmless Ular28, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of the Platform or violation of these Terms
• Your breach of applicable laws, regulations, or third-party rights
• Your failure to comply with licensing, AML, or KYC requirements
• Claims by your End Users related to your operation of the branded platform
• Any content you upload, publish, or distribute through the Platform
• Your negligence or willful misconduct

14. Termination

14.1 Termination by Partner

You may terminate your partnership at any time by providing 30 days written notice. No refund of setup fees will be issued. Monthly fees are prorated to the termination date.

14.2 Termination by Ular28

We may terminate or suspend your account immediately if you:

• Breach any material provision of these Terms
• Fail to pay fees for more than 30 days
• Engage in illegal or fraudulent activity
• Lose or fail to obtain required gaming licenses
• Cause harm to the Platform, other Partners, or Ular28's reputation

14.3 Effect of Termination

Upon termination:

• Your access to the Platform and backoffice will be revoked.
• Your branded website will be taken offline within 48 hours.
• You must settle all outstanding fees and player obligations within 14 days.
• We will provide a data export upon request within 30 days (see Section 10).
• All data associated with your account will be permanently deleted 90 days after termination, unless retention is required by law.
• Sections 9 (IP), 12 (Liability), 13 (Indemnification), and 15 (Disputes) survive termination.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiation. The complaining party must send a written description of the dispute to the other party. Both parties agree to negotiate in good faith for at least 30 days.

15.2 Arbitration

If informal resolution fails, disputes shall be resolved through binding arbitration administered by the Singapore International Arbitration Centre (SIAC) under its current rules. The arbitration shall be conducted in English in Singapore by a single arbitrator.

15.3 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to conflict of law principles.

15.4 Injunctive Relief

Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction for the protection of intellectual property rights or to prevent irreparable harm.

16. General Provisions

16.1 Entire Agreement

These Terms, together with the Privacy Policy, Data Processing Agreement, and any partnership agreement, constitute the entire agreement between you and Ular28 regarding the services.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16.4 Assignment

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to an affiliate or successor entity.

16.5 Force Majeure

Neither party shall be liable for failure to perform due to causes beyond reasonable control, including but not limited to natural disasters, wars, terrorism, pandemics, government actions, internet outages, or power failures.

16.6 Notices

All notices must be in writing and sent to the email addresses on file. Notices are deemed delivered upon confirmed receipt or 48 hours after sending, whichever is earlier.

16.7 Amendments

We may modify these Terms at any time. Material changes will be communicated to Partners at least 30 days before taking effect. Continued use of the Platform after the effective date constitutes acceptance of the modified Terms.

16.8 Independent Contractors

The relationship between Ular28 and Partners is that of independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

17. Contact Information

For questions or concerns regarding these Terms of Service, please contact: